Terms Of Service

Welcome to One and Wonder. These Terms of Service (the "Terms") govern your use of our website, your purchase of our personalized storybooks, and any related services we provide (collectively, the "Service"). By accessing our website, placing an order, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

These Terms are governed by Moroccan law, including:

• Law No. 31-08 enacting consumer protection measures (promulgated by Dahir No. 1-11-03 of 14 Rabii I 1432 / 18 February 2011, B.O. No. 5932 of 7 April 2011);
• Law No. 53-05 on the electronic exchange of legal data (promulgated by Dahir No. 1-07-129 of 19 Kaada 1428 / 30 November 2007, B.O. No. 5584 of 6 December 2007);
• Law No. 09-08 on the protection of individuals with regard to the processing of personal data (promulgated by Dahir No. 1-09-15);
• The Dahir of 9 Ramadan 1331 (12 August 1913) forming the Code of Obligations and Contracts (the "DOC"), as amended;
• Law No. 15-95 forming the Commercial Code;
• Law No. 2-00 on copyright and related rights, as amended by Law No. 34-05.

One and Wonder is a personalized children's storybook brand based in Morocco (the "Brand," "we," "us," or "our"). We design, write, illustrate, and print every book in Morocco.

• Website: https://www.oneandwonder.ma
• Email: contact@oneandwonder.ma
• Customer service hours: Monday to Friday, 8 AM to 6 PM (Morocco time)

For the purposes of these Terms:

• "Customer," "you," or "your" means the adult person who places an order on our website.
• "Child" means the minor on whose behalf the Customer places an order, and whose name, age, gender, eye color, and photograph are provided to personalize the Storybook.
• "Storybook" means the personalized hardcover children's book we produce based on the information provided by the Customer.
• "Order" means a request placed by the Customer to purchase one or more Storybooks through our website.
• "Service" means our website, our checkout system, our customer support, and the design, production, and delivery of the Storybook.

You must be at least 18 years old to place an order on our website.

By placing an order, you confirm that you are an adult and that you are either the parent or legal guardian of the Child, or another adult family member acting with the parent's or guardian's express consent.

Children and minors are not permitted to create accounts, upload photographs, or place orders through our website.

You are responsible for keeping your account credentials (if you create an account) confidential and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

In compliance with Article 29 of Law 31-08, we make the following information clearly available before you place your order:

• Identity of the supplier: One and Wonder, a personalized storybook brand based in Morocco.
• Contact information: contact@oneandwonder.ma; customer service hours stated in Section 1.
• Essential product characteristics: Each Storybook contains 42 fully illustrated pages of cinematic 3D art, plus a custom front and back cover featuring the Child as the hero. Books are personalized using the photograph and information provided by the Customer.
• Total price: All prices are displayed in Moroccan Dirhams (MAD), inclusive of applicable taxes. Shipping costs are calculated at checkout based on the delivery address.
• Payment methods: Online payment by credit or debit card and cash payment in advance through Payzone points of sale across Morocco.
• Delivery times: Books are typically crafted and delivered within 4 to 5 days from the order date.
• Languages: Storybooks are offered in English, French, and Modern Standard Arabic. Customers select the language at checkout.
• Right of withdrawal: As detailed in Section 9 below, the right of withdrawal does not apply to personalized products under Moroccan law.

5.1 How orders are placed

To place an order, the Customer must:

1. Select a Storybook title from our collection
2. Provide the personalization information: a clear photograph of the Child, the Child's first name, age, gender, and eye color
3. Choose the language (English, French, or Modern Standard Arabic)
4. Provide accurate billing and shipping information
5. Select a payment method
6. Review the total price and order details
7. Confirm the order

In compliance with Article 65-5 of the DOC (added by Law 53-05), you have the opportunity to verify the details of your order — including total price — and to correct any errors before final confirmation.

5.2 Formation of contract

The contract between you and us is formed when:

• You confirm your order on our checkout page; and
• We send you an order confirmation by electronic means (acknowledgment of receipt within the meaning of Article 65-5 of the DOC).

The order confirmation constitutes binding acceptance of your order. Pursuant to Article 417-1 of the DOC (added by Law 53-05), an electronic writing has the same probative value as a paper writing.

5.3 Order acknowledgment and right to refuse

We reserve the right to refuse or cancel any order in our reasonable discretion, including (but not limited to) cases where:

• The photograph provided is unusable, inappropriate, or violates these Terms (see Section 7);
• We are unable to verify the Customer's identity or payment method;
• A pricing or product description error occurred;
• The order is suspected of being fraudulent.

If we cancel an order before production begins, we will refund any amount you have paid using the same payment method.

6.1 Pricing

• All prices are in Moroccan Dirhams (MAD), inclusive of applicable taxes.
• The price you see at checkout is the final price you pay, except for shipping costs, which are calculated separately and shown before final order confirmation.
• We may change our prices, discounts, or promotions at any time. Such changes do not affect orders that have already been confirmed.
• Multi-book discounts (such as 10% off for two or more books in the same order) are applied automatically at checkout.

6.2 Payment

• Payments are processed by our payment partner Payzone. We never see, stores, or has access to your full card details.
• Available payment methods: online payment by credit or debit card, and cash payment in advance at Payzone points of sale across Morocco.
• We do not offer cash on delivery, because each Storybook is custom-made specifically for the Child and cannot be resold.

6.3 Currency

Our checkout supports multiple currencies for international visitors. Final billing is conducted in MAD. Currency conversion rates are applied by your payment provider.

7.1 Photograph and information you provide

To produce your Storybook, you provide:

• A clear photograph of the Child
• The Child's first name, age, gender, and eye color

You represent and warrant that:

• You are the parent, legal guardian, or another adult family member acting with the parent's or guardian's express consent;
• You have the legal right to upload the photograph and provide the information about the Child;
• The photograph contains only the Child whose Storybook is being ordered (or the Child clearly identifiable alongside others, with no third party objecting to the use of their image for this purpose);
• The photograph and information do not violate any law, contain any inappropriate content, or infringe on the rights of any third party.

7.2 Limited license to use the photograph

By uploading a photograph, you grant us a limited, non-exclusive, non-transferable, revocable license to use the photograph solely for the purpose of designing, producing, and delivering the Storybook you ordered. This license is strictly limited:

• Scope: Used only to create the illustrations of the Storybook ordered.
• Duration: Automatically terminates within 24 hours of confirmed delivery of the Storybook, at which point the photograph is permanently deleted from our systems, in accordance with our Privacy Policy and our obligations under Law 09-08.
• No other use: We do not use the photograph for any other purpose, including marketing, AI training, third-party sharing, advertising, or analytics. We do not retain any rights to the photograph beyond the production of the Storybook.

7.3 Prohibited content

You may not upload, submit, or attempt to use the Service to produce:

• Photographs of any person other than the Child whose Storybook is being ordered, except as incidentally captured in the photograph;
• Photographs of children for whom you do not have legal authority to consent;
• Sexually explicit, suggestive, violent, hateful, or harmful content;
• Photographs that infringe the intellectual property, privacy, or other rights of any third party;
• Any content prohibited by Moroccan law.

Any attempt to misuse the Service in this manner will result in immediate cancellation of the order, refusal of refund (where production has begun), suspension of access to the Service, and reporting to the appropriate authorities where required by law.

8.1 Production and shipping timeline

• Production typically begins within 24 hours of order confirmation.
• Total time from order placement to delivery is typically 4 to 5 days.
• Once shipped, the Customer will receive a tracking number by email.

These timelines are estimates. The Brand's general obligation to perform the contract in accordance with its terms is governed by Law 31-08 and the DOC.

8.2 Delivery zone

We currently deliver throughout Morocco. International shipping is not yet available.

8.3 Shipping costs

Shipping costs are calculated at checkout based on the delivery address and are paid by the Customer.

8.4 Risk of loss

In accordance with general principles of Moroccan sales law, risk of loss passes to the Customer upon delivery of the Storybook to the Customer or to a person designated by the Customer at the shipping address provided.

The Customer is responsible for providing an accurate and complete shipping address. The Brand is not responsible for non-delivery, delayed delivery, or additional costs caused by an incorrect or incomplete address provided by the Customer.

8.5 Delivery delay or non-delivery

Where the brand fails to deliver within the agreed time, the Customer's rights are governed by Article 13 of Law 31-08 (where applicable to the order value) and the general provisions of the DOC, including the right to formally notify the brand (mise en demeure) and, if appropriate, to terminate the contract and obtain a refund of sums paid.

9.1 The general right under Moroccan law

Article 36 of Law 31-08 grants Moroccan consumers a 7-day right of withdrawal for distance contracts. This right is of public order (d'ordre public), meaning it cannot be waived by contract in cases where it applies.

9.2 The exclusion that applies to our Storybooks

Article 38 of Law 31-08 lists the exceptions to the right of withdrawal. It expressly excludes:

"…la fourniture de biens confectionnés selon les spécifications du consommateur ou nettement personnalisés…"
("…the supply of goods made according to the consumer's specifications or clearly personalized…")

Each Storybook we produce is personalized specifically for the Child named in the Order, using the Child's photograph, name, age, gender, and eye color. Each Storybook is unique, made-to-order, and cannot be resold.

For this reason, once production begins, orders cannot be canceled or returned for reasons of withdrawal, except in the cases described in Sections 10 and 11 below (cancellation window and legal guarantees).

This exclusion does not affect the Customer's rights under the legal guarantee of conformity described in Section 11.

10.1 24-hour modification window

You may modify or cancel your order within 24 hours of order confirmation, free of charge, by contacting us at contact@oneandwonder.ma. Modifications during this window may include:

• Correcting the spelling of the Child's name
• Replacing the uploaded photograph
• Changing the language selection
• Updating the shipping address
• Canceling the order in full

10.2 After 24 hours

After the 24-hour window has elapsed, production has begun on your custom Storybook. At that point:

• The order can no longer be modified;
• The order can no longer be canceled, in accordance with Section 9 (personalized products exclusion of Article 38 of Law 31-08).

We strongly encourage Customers to carefully review their order details before confirming.

11.1 Visible damage upon delivery

Where the Storybook arrives physically damaged in transit (torn pages, bent cover, water damage, packaging visibly compromised), the Customer is encouraged to notify us within 48 hours of delivery at contact@oneandwonder.ma, with photographs clearly showing the damage. Prompt notification helps us process shipping-related claims with our delivery partners. The Customer's legal rights under Section 11.1 remain available regardless.

11.2 Manufacturing defects or non-conformity

If your Storybook contains an error caused by us — wrong name, wrong language, missing pages, printing defects, or any other non-conformity attributable to our production — you may exercise your rights under the legal guarantee at any time within the period set out in Section 11.1.

11.3 What is not covered

The legal guarantee does not cover:

• Damage caused by the Customer or the Child after delivery;
• Normal wear from regular use over time;
• Errors caused by inaccurate information the Customer provided (e.g., misspelled name, wrong language selected by the Customer at checkout).

12.1 Our content

All content on our website and within our Storybooks — including stories, illustrations, designs, brand name, logo, fonts, photographs (other than those uploaded by Customers), software, and any related materials — is the exclusive property of One and Wonder or its licensors and is protected by Moroccan and international intellectual property law, including Law No. 2-00 on copyright and related rights, as amended by Law No. 34-05.

12.2 Your Storybook

When you receive your Storybook, you own the physical book and may use it for personal, non-commercial purposes — reading it with your child, displaying it in your home, gifting it, and so on.

You do not acquire any intellectual property rights in the underlying story, illustrations, or design, all of which remain the exclusive property of One and Wonder. You may not:

• Reproduce, photocopy, scan, or digitize the Storybook for distribution;
• Sell, rent, or commercially exploit the Storybook or any part of it;
• Create derivative works based on the Storybook;
• Use the Storybook's content for any commercial purpose.

12.3 Personal photographs you upload

You retain all rights to the photograph you upload. We use it only under the limited license described in Section 7.2.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable Moroccan or international law;
• Upload content that violates Section 7.3 (prohibited content);
• Interfere with, disrupt, or attempt to gain unauthorized access to our website, servers, or networks;
• Use automated systems (bots, scrapers) to access the Service without our express written permission;
• Reverse-engineer, decompile, or attempt to extract the source code of any part of our Service;
• Impersonate another person or misrepresent your identity, age, or relationship to the Child;
• Use the Service to compete with us, including to develop a similar product or to train AI models on our outputs.

We reserve the right to suspend or terminate access to our Service for any user who violates these provisions.

The processing of personal data — including the Child's photograph, name, age, gender, and eye color, and the Customer's contact and payment information — is governed by our Privacy Policy and conducted in accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

If you have opted in, we may send you newsletters, special offers, and brand updates by email and WhatsApp. You may unsubscribe from these communications at any time by clicking the unsubscribe link in any email or by replying "STOP" to any WhatsApp message. Unsubscribing from marketing does not affect transactional communications about your order.

To the fullest extent permitted by Moroccan law, and subject to the mandatory consumer protection rules that cannot be waived by contract:

• Our Liability total liability arising out of or in connection with these Terms or the Service shall not exceed the total amount paid by the Customer for the specific order giving rise to the claim.
• We are not liable for indirect, incidental, special, or consequential damages, except where such liability cannot be excluded under Moroccan law.
• Nothing in these Terms limits or excludes:
  
  Our liability for fraud, gross negligence, or willful misconduct;
  Our obligations under the legal guarantee of conformity (Article 65 of Law 31-08 and Articles 549–575 of the DOC);
  The consumer's rights under Articles 18 to 20 of Law 31-08 (protection against abusive clauses);
  Any other liability that cannot be limited or excluded under Moroccan law.
  
  

Any clause of these Terms that would, under Articles 18 to 20 of Law 31-08, be considered abusive, shall be deemed unwritten without affecting the validity of the remaining provisions.

We shall not be liable for any failure or delay in performance under these Terms caused by events beyond its reasonable control, including but not limited to natural disasters, fires, floods, strikes, courier failures, government actions, war, civil unrest, pandemics, or failures of telecommunications or internet infrastructure.

We may modify the Service or these Terms at any time. When we make material changes to these Terms, we will:

• Update the "Last updated" date at the top of this page;
• Notify you by email and/or by a prominent notice on our website before the changes take effect.

Your continued use of the Service after the effective date of the modified Terms constitutes acceptance of the modifications. If you do not agree to the modifications, you must stop using the Service.

Modifications do not apply retroactively to orders already confirmed before the effective date.

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law.

Upon termination:

• Your right to use the Service ends immediately;
• Sections that by their nature should survive termination — including intellectual property, limitation of liability, the legal guarantee of conformity, governing law, and dispute resolution — will remain in effect;
• Any pending order will be processed normally unless we have lawful grounds to cancel it.

20.1 Governing law

These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Morocco, without regard to conflict-of-law principles.

20.2 Informal resolution

If you have a dispute or complaint, please first contact us at contact@oneandwonder.ma. We will try in good faith to resolve any dispute informally within 30 days of receiving your complaint.

These Terms do not deprive you of any rights granted by Moroccan consumer protection law that cannot be waived by contract.

Entire agreement. These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and us regarding the Service.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, or sale of assets.

Language. These Terms are originally written in English. In compliance with Article 206 of Law 31-08, an Arabic translation will be made available. In case of discrepancy between language versions, the Arabic version shall prevail for Moroccan customers.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:

• Email: contact@oneandwonder.ma
• Hours: Monday to Friday, 8 AM to 6 PM (Morocco time)